Omnichannel Virtual Assistant
About Spitch Virtual Assistant
Automate your ticketing management by means of a voice and text AI powered Virtual Assistant, and let your agents actually take care of value-added tasks:
- Manage automatically the interaction with your customers from the Virtual Assistant, through any interaction channel (either voice or text).
- Built-in Zendesk integration to manage the support tickets (create, update, read, delete).
- Handover to live agents in case of complex requests or interaction issues.
- Keep your helpdesk open 24x7 and improve the Customer Experience minimizing the waiting time in business hours
The solution is available in multiple languages and fully integrated with the Speech Analytics platform, in order to monitor the performance of the Virtual Assistant and extract relevant information for improving the bot accuracy.
Ask our Sales team for additional information at [email protected].
Installation
Spitch typically provides the solution as a Managed Service running on any Cloud infrastructure (although on-premise installation is also available). In order to start using Spitch's Virtual Assistant solution, please, do the following:
Send an email to our Sales rep ([email protected]) asking for access to our Sandbox.
Use the URL and credentials provided by Spitch, in order to access the Dialog Composer interface.
Design your own workflow using the Low-Code No-Code approach in the Drag&Drop interface. You can use some existing Modules in your account to speed-up the design process.
Integrate the Python code in the 'Code' nodes in order to connect to your Zendesk account and manage the tickets. You need to set-up your own username and API token to make the requests to your environment.
Make some tests (using the voice & text emulator) to validate the flows and back-end connections to Zendesk.
Open the service to your customers through the voice & text channels (some integration may be required).
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