Smart AmazonConnect Contact Centre

Available to all customers on a Zendesk Suite plan or customers with Support + Talk Partner Edition. Learn more at https://www.zendesk.com/pricing

Company Overview Maaz Technologies is a technology solutions provider specializing in contact center and CRM integrations. We help organizations connect cloud telephony platforms with business systems to streamline customer interactions, improve agent efficiency, and deliver consistent customer experiences. Our solutions are designed for scalability, security, and ease of use across enterprise environments.

What This Integration Does Smart AmazonConnect Contact Centre integrates Amazon Connect with Zendesk, allowing agents to manage voice interactions directly within Zendesk. Agents can handle calls without switching between applications, ensuring faster response times and better visibility into customer context.

The integration automatically links call activity with Zendesk records, helping teams track customer interactions accurately and maintain a complete communication history.

Key Capabilities • Inbound and outbound call handling within Zendesk • Automatic screen pop of customer information on incoming calls • Call logging and association with Zendesk tickets and users • Agent status synchronization between Amazon Connect and Zendesk • Improved workflow efficiency by reducing application switching • Designed to support scalable contact center operations

Security and Data Handling The application securely integrates with your Zendesk environment and follows strict data protection practices. All data is encrypted in transit and at rest. The app only processes the data required to deliver its functionality and does not sell, share, or expose customer information to unauthorized third parties.

For more information about data collection, usage, and retention, please review our Privacy Policy: https://www.yourcompany.com/privacy-policy

Reliability and Compliance The integration is built following industry best practices and is designed to operate reliably in production contact center environments. It supports compliance with applicable data protection and security standards while maintaining high availability and performance.