Slack

Name: Slack
Author: Zendesk

by Zendesk

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Support

View, create, and take action on support tickets from any Slack channel

Support

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About Slack

The Zendesk to Slack Integration brings all of your customer support interactions into a single place and help make customer service a team sport

Create or Update Zendesk tickets within Slack
Receive real-time notifications on Zendesk tickets within Slack
Deploy Answer Bot in Slack to enable self service
Connect agents to experts with Side Conversations

Simplify support workflows and collaboration

With this integration, Slack users can create or update Zendesk tickets directly from within Slack

Stay up to date with current activity

Notify Slack Channels in real-time from Zendesk triggers

Scale support with self-service

Deploy Answer Bot in Slack to help resolve commonly asked questions only escalating to an agent for more complex issue

Connect Agents with Experts

Enable Agents to connect with experts in Slack from within Zendesk via Side Conversations

By enabling this app, You agree to the Built by Zendesk Terms of Use

Installation

Visit our install page to get started.

You must have administrator permissions in both Slack and Zendesk Support to set up the integration. We recommend creating a dedicated user for the integration in Zendesk Support. The complete installation instructions can be found in the Understanding and installing the Slack for Zendesk Support integration

That's it. Your teams can start collaborating using Slack Zendesk Support integration. To find out how, see using the Using the Slack for Zendesk Support integration article.

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