AI-powered customer support automation.
About Sigma AI
Sigma AI is a customer support automation platform for e-commerce brands. It leverages AI to help resolve 80% of the tickets automatically across multiple channels.
With Sigma AI, brands like Dr.Brandt skincare, BugMD, Cleanomic, Shameless Snacks have seen their response times improve by 90%, resolution times have dropped by 50% and CSATs improve by atleast 25%.
Sigma AI works within platforms like Zendesk and can be used to implement custom workflows for your brand.
Key features -
Set custom brand voices for personalized responses.
Build custom automations with integrations like Recharge, Loop Returns, Netsuite, Ship station and, others.
End-to-end ticket resolution.
Automation across e-mail, chat, social media, SMS, Reviews, etc.
Installation
Search for Sigma AI on the Zendesk app marketplace.
Click on Install to install the app.
In the pop-up menu, select your Zendesk account for which you want to install the app and click Install. You'll be redirected to your Zendesk account with the Sigma AI app installed.
Here, enter your Zendesk account subdomain from your URL. For example in the URL yoursubdomain.zendesk.com, yoursubdomain is your subdomain.
Click on Sign in with Sigma AI to authorize access to your Zendesk account. You'll see a green check mark if the authentication is successful.
Now click on Install to install the app. Upon successful installation, you should now see the Sigma AI app under My Apps on your Zendesk account.
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