Siena: The Empathic AI Customer Service Platform

Transform your Zendesk experience with Siena, the autonomous AI platform that combines human empathy with AI to deliver exceptional customer service at scale.

Key Features

Intelligent Issue Resolution

• Handles over 80% of daily customer service interactions
• Achieves 98% faster response times and 90% faster resolution times
• Reasons and takes action with human accuracy
• Manages multiple intents and complex tasks in a single conversation

Commerce-Focused Capabilities

• Order tracking and shipping modifications
• Returns, refunds, and exchanges processing
• Subscription management
• Product knowledge and FAQ handling
• Real-time inventory and pricing updates

Omnichannel Excellence

• Unified brand voice across all channels
• Seamless integration with email, chat, SMS, and social media
• Personalized interactions at scale
• Channel-specific AI personas that maintain brand consistency

Enterprise-Grade Integration

• One-click integration with your Zendesk instance
• Compatible with modern commerce platforms (Shopify, Recharge, etc.)
• Real-time knowledge base synchronization
• Comprehensive analytics and reporting

Benefits

• Reduce support team workload while maintaining high CSAT scores
• Deliver consistent customer experiences across all channels
• Scale customer service operations without sacrificing quality
• Maintain brand voice and personality in every interaction
• Improve efficiency with automated yet personalized responses

Join leading brands who trust Siena to transform their customer experience while reducing costs and boosting team efficiency.

Data & Privacy

For details on how we handle your data, see our Privacy Policy and Trust Center.