
View orders with the ability to cancel and refund
About Shopify by helphouse.io
Shopify integration for Zendesk - made by helphouse.io
The Shopify integration for Zendesk allows you to view and edit information in Shopify directly from the interface of Zendesk Support. It’s also possible to create new actions in Shopify, like making a refund, directly from a ticket in Zendesk.
With this Shopify integration for Zendesk, your agents will save time and clicks, as they won't have to move around between Zendesk and Shopify. This will ensure a more efficient and seamless workflow.
Core features
To illustrate how the Shopify integration for Zendesk can help your agents achieve a more efficient workflow, we’ve made a list of the integration’s core features below:
- Detailed overview of order details
- See order status and if it's shipped or not
- Cancel and re-stock orders
- Detailed discount code overview
- Refund an order from the ticket in Zendesk
- Add notes when changes are made
Community
We want to make sure you’re fully satisfied and just as pleased with this app as we are. So, if you’re missing a feature or think something could be changed for the better, just head over to our community and let us know.
Made by helphouse.io - Zendesk Master Partner
This app is made by helphouse.io. We’re a 360º Zendesk consulting house and the leading Zendesk Master Partner in Europe.
We’re experts in customer experience and Zendesk. And besides creating apps for Zendesk Marketplace, we also help companies implement and optimize Zendesk. We’ve already helped dozens of companies save time and money doing just that. Feel free to reach out to us if you have any questions.
Installation
Requirements
To install the app, you just need to have an admin or employee staff account in Shopify. Super easy!
How to install
- Install the app from Zendesk Marketplace.
- Make sure you are logged into the Shopify account that you want to connect.
- Navigate to a ticket, and the app will launch.
- If it's the first time using the app, you will be prompted to authorize it. Click the authorize button.
- A pop up will open, asking for a few permissions.
- Grant the permissions.
- Reload the app.
- Done!
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