Accelerate technical support with AI you can trust.
About RunLLM
RunLLM is the gold standard in technical support AI, providing high quality answers to save you time and accelerate customer application. With RunLLM's Zendesk app, you can auto-generate responses to customer tickets with the click of a button, and you can refine responses using the app's chat mode. The application will:
Run as a support application, available in the ticket sidebar.
Use the ticket's history and latest message to guide its answers.
Allow your team to chat with the assistant to refine responses.
Enable you to use the assistant's auto-generated response to move faster.
Note that you will need to contact RunLLM in order to set up your account before you can enable the RunLLM Zendesk application.
Installation
- Install the application.
In your RunLLM console, identify your assistant ID from the URL. Put this in 'RunLLM Assistant ID' field in your application settings.
In your RunLLM console, identify your API key by clicking on your account in the lower left corner. Put this in 'RunLLM API Key' field in your application settings.
Leave the Developer API key field blank.
If you are an enterprise customer with a dedicated RunLLM deployment, enter your custom deployment's API address to 'RunLLM Server Address' field. Otherwise, you should use
https://api.runllm.com. Please contact RunLLM if you have questions.
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