Send WhatsApp notifications to your customers.
About Reach
This App will require you to have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help.
The Reach App allows you to select one of your approved WhatsApp templates and send either a single notification or notifications in bulk using a CSV file.
Features
- Unlimited usage — no hidden fees.
- Supports multiple WhatsApp numbers.
- Available to all agents.
- Send a single notification [1:1].
- Send notifications in bulk to a list of contacts on a CSV file [1:many].
- Follow-up after 24hrs with ticket sidebar application.
- Simple setup - zero coding required.
Limitations
- The app does not support templates with media headers of type audio or sticker.
- The number of notifications per CSV file is limited to 500.
Go to reach-app.ca for more information on how to use the app.
Installation
Pre-requisites
- You will need to have an active Sunshine Conversations license.
- You will need to have at least one approved WhatsApp template.
Installation
Click the "Install" button.
Configuration
Below are the information you will need to configuration the app.
- App ID
- App Token: Follow the instructions on how to generate a JWT here.
If you need any assistance, please reach out to us at [email protected].
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