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About Pressone Africa
PressOne is a telephone integration that allows you to manage your call-based customer interactions. With PressOne, you can make and receive calls directly through Zendesk. It allows you to take notes, and mute and unmute calls while on a call, too.
Key Features:
- Inbound/outbound calls.
- Access to call logs, recordings, and notes.
- Access to all CDR Reports and recordings.
- Full call control (mute, unmute, hang up, etc.)
Installation
Getting Started
-Click Install in the upper-right corner. You will be presented with a web page. - The ensuing page requires you to fill in a URL or may show you your existing Zendesk subdomain. Enter your subdomain if necessary. - Click Continue. The app installs to your Zendesk account. - Refresh your Zendesk login session. The PressOne App icon shows at the top right hand corner. - Click the PressOne app icon. The PressOne login screen opens. - Enter your PressOne Account and your PressOne password.
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