Postcall

Postcall integrates with Zendesk Talk to automatically send customer satisfaction surveys by SMS.

Create your surveys in Postcall, and then use information about each call to create different scenarios for when a survey will be sent.

A common example would be:

• If it's an inbound call

• On our support phone line

• And the call was handled by our Support Team

• Then send our survey

Use Postcall's form builder to customize the questions, and choose from any type of rating you need (CSAT, NPS, Star rating, etc).

Postcall also works with Zendesk Support, to add survey information to the corresponding tickets from the calls.

In Postcall's dashboard, you can review and analyze all the survey responses, see how the scores change over time, and also see a leaderboard of all your agents, so you can see the overall performance of the team.