The all-in-one order tracking system designed for customer support team.
About Parcel Panel
ParcelPanel and Zendesk integration helps eCommerce brands to shorten time of answering questions related to "Where is my order?"
After a smooth installation, your support team can check order status right from your Zendesk Ticketing System, so they can easily handle customer's questions without clicking elsewhere for shipping details, a much more efficient and better post-puchase service.
ParcelPanel is the best tracking app specially designed for millions of Shopify merchants, driving customer loyalty and more sales by providing the best post-purchase experience. 800+ couriers supported worldwide, branded tracking page, proactive shipping notifications and much more… Get started free today
ParcelPanel app for Zendesk will display the associated shipments of the customer at the ticket view, including the following tracking information.
Order number
Order date
Tracking number
Courier
Shipment status
Transit time
Last check point
Last checkpoint time
Tracking details
Privacy notice: you can refer to ParcelWILL Privacy Policy to get the details.
Installation
Install ParcelPanel on Shopify app store at ParcelPanel Order Tracking
Navigate to Integration tab in your ParcelPanel admin, find and copy ParcelPanel API key.
Paste the API key to connect ParcelPanel and Zendesk.
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