Outvio

Free for 14 days. Requires an Outvio account.

The Outvio app for Zendesk Support displays all tracking information for all your orders directly inside each ticket. Super-power your customer support agents, with real-time information regarding incidents, order status, order location and more, directly inside Zendesk.

No more time wasting time trying to get information from the courier's website or switching between Zendesk and Outvio:

• Solve issues faster. No need to switch between and and get real-time information on the order right when you open the ticket. Successfully close tickets in seconds not hours.
• Offer a better customer experience. You will be able to give an accurate answer, faster
• Same high performance. Use the same incident identifier you are used to and familiar with Outvio, but directly in Zendesk.

Over 25 couriers supported (and growing every month)

Carriers supported UPS, Fedex, DHL Express, DHL Parcel, DPD, TNT, DB Schenker, Transaher, Correos, Correos Express, Deutsche Post, Seur, Nacex, MRW, Envialia, Omniva, Smartpost, Posti, Venipak, Tipsa, MRW,...

New carriers can be added on request.