File a claim with Onward and view claim data in Zendesk
About Onward Package Protection
Increase loyalty, provide peace of mind & protect the planet with Onward VIP Protection+
Onward is a holistic post-purchase platform for modern brands. Our product ensures customers get what they purchased while also rewarding them for being a loyal customer. Our all-in-one widget fits seamlessly into any theme and allows customers to insure their orders from any unforeseen issues that may arise from the time they make the order to the moment they receive their package. In addition to protecting orders, Onward drives loyalty with rewards, covers the cost of returns and protects the planet with carbon offsets.
Your customers get the benefit of a seamless claims flow with same-day resolutions if any shipping issues arise. Onward handles all of the support for delivery issues and pays for the cost of replacement orders or refunds in the event something comes up.
Our Zendesk app makes it so you can easily see which orders are protected with Onward VIP Protection+ and be able to make claim on behalf of your customers from within Zendesk.
Installation
To install Onward, simply click the 'Install' button above. Once installed, you will be able to file a claim with Onward and view claim data from inside of Zendesk.
If you have not installed our Shopify app, reach out to [email protected].
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