OneAgent

Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).

App is only available to agents with 1Stream OneAgent Account. Go to http://1stream.co.za/zendesk-integration/ get a quote or Request a Demo Account.

Power up your call centre with 1Stream Zendesk call centre integration. This easy to install integration needs minimal IT support and will give you the boost to transform your service productivity.

Standard integration features such as automatic caller identification, you will upgrade your call centre to the best that the industry can offer including optimized call routing and automated history providing a 360 degree view of your customer.

It offers these features:

• Screen pop customer details
  
• Deliver your customer details along with the inbound call to your agents screen so you know who is calling, and why.
  
• A new ticket is created for every inbound call.
  
• Automatically log and record every inbound call in Zendesk, ensuring you get a complete view of activity and contact history.
  
• Make outbound calls from within Zendesk.
  
• Click-to-dial allows users to place outbound calls from within the Zendesk application removing the need for slow, error-prone, manual dialing.

With Click-to-dial you can ensure that the Zendesk user makes the call to the correct number first time

Go to http://1stream.co.za/zendesk-integration/ to get a quote or request a demo