Octopia

Enhance your customer support capabilities with Octopia's seamless integration for Zendesk. Octopia brings powerful features right into your Zendesk Support interface, allowing you to streamline customer interactions and improve support efficiency.

Key Features

• Retrieve Customer Messages & Reply: Effortlessly retrieve and respond to customer messages and inquiries from various marketplaces, including Cdiscount, Casino, Cdon, Rakuten, and many more.

• View Order Details: Gain comprehensive visibility into order details for each supported marketplace. Access order status, product details, delivery information, and more, directly within Zendesk Support.

• Make Informed Decisions: Empower your support agents with essential information at their fingertips. Octopia enables agents to view relevant order details and customer information, providing personalized and effective support.

• Seamless Navigation: Enable click-through actions to navigate directly from Zendesk Support to the Octopia platform. Access specific marketplace and order information with just a few clicks, enhancing efficiency and productivity.

• Unlimited Marketplace Accounts: Manage an unlimited number of marketplace accounts within your Zendesk environment. Handle customer support for multiple marketplaces, delivering a consistent and unified experience.

Supported Marketplaces: Cdiscount, Casino, Cdon, Rakuten, The Phone House, Worten, Marjane, Europazon, Alltricks, BHV, Carethy, Bebeboutik, and much more.

Take your customer support to the next level with Octopia's Zendesk integration. Try it now and revolutionize the way you handle customer interactions!

Get Started

To install the Octopia app and kickstart the integration of your supported marketplaces with Zendesk Support, follow these straightforward steps:

1. Click the "Install" button on the Octopia app page.
2. Refer to our Add Account Guide for instructions on adding Octopia marketplace accounts.

If you face any challenges during the installation or require assistance, please don't hesitate to contact our dedicated support team at [email protected]. We're committed to helping you unlock the full potential of your Octopia integration and provide top-notch customer support.

Data Disclosures

Juble.io prioritizes privacy. We access only the minimum necessary Zendesk data (e.g., ticket metadata, agent/requester emails) to provide core functionality. We do not store customer data on external servers. Processing occurs securely via our backend systems. Review our Privacy Policy for full details https://juble.io/privacy-policy/.

Disclaimer: Octopia is a registered trademark of Octopia. This application is developed by Juble.io and is not affiliated with or endorsed by Octopia.