OAPPS for WhatsApp Support

Link multiple WhatsApp Business numbers to Zendesk Support.

Key features:

• Connect using the Cloud WhatsApp API or a QR code.
• Reply to your customers WhatsApp requests within Zendesk.
  
• Multiple agents can serve customers simultaneously.
• Customers will be able to send you Text, Voice, Photos, Videos, Documents and locations.
• Agents can send back pictures and documents.

• Use macros, triggers, and ticket assignments the same way you used to work with e-mails

• WhatsApp group chats are supported *

• Proactive 1:1 messaging for groups and contacts *

• Support for shopping messages (orders and products) *

(Note: Only works for WA Business connected via QR code.)

About OAPPS LLC

OAPPS has been a Zendesk partner since 2015, specializing in:
- Building apps for Zendesk
- Implementing Zendesk solutions
- Data migration projects for Zendesk customers

Learn more about our work at OAPPS.io.

Support

For annual payment options or if you do not have a credit card, contact us via our help center.

💬 Contact us if you need help.
🐞 Report bugs or request features in our Help Center.

Data Handling & Privacy

• Transfers messages between Whatsapp and Zendesk; no other Zendesk data accessed.
• Data stored: Whatsapp user identifiers (phone number, name, ID, avatar), messages, and attachments.
• Retention: messages 30 days, attachments 180 days, (or 1 hour if attachments are stored in Zendesk).
• Secure backend processing; access restricted to required integration permissions.

Privacy policy

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