Support your customers via Viber.
About OAPPS for Viber
Engage with you Viber™ users via Zendesk Support. Unleash the full Zendesk power - use macros, triggers and ticket assignments the same way you used to work with e-mails.
You can try OAPPS for Viber 14 days for free.
Watch demo here
Features
- Receive video, images, locations, contacts and files from Viber chats
- Send files to Viber users from Zendesk Support
- Connect multiple Viber bots to Zendesk
- Add specific tags to Viber tickets
About OAPPS LLC
OAPPS has been a Zendesk partner since 2015, specializing in:
- Building apps for Zendesk
- Implementing Zendesk solutions
- Data migration projects for Zendesk customers
Learn more about our work at OAPPS.io.
Support
For annual payment options or if you do not have a credit card, contact us via our help center.
💬 Contact us if you need help.
🐞 Report bugs or request features in our Help Center.
Data Handling & Privacy
- Transfers messages between Viber and Zendesk; no other Zendesk data accessed.
- Data stored: Viber user identifiers (username, name, ID, avatar), messages, and attachments.
- Retention: messages 30 days, attachments 180 days.
- Secure backend processing; access restricted to required integration permissions.
Note
On 05.02.2024 Rakuten Viber introduced a new commercial model for creating bots. It includes additional maintenance and bot-initiated message fees. For more information - please refer to the following official article
Installation
First, install Oapps for Viber™ app from Zendesk Marketplace. If you prefer to install the app without a credit card, use the NOCC coupon during checkout.
Create your Bot account in Viber.
Instructions are available here.
Make sure to save your APP KEY.
In Zendesk:
- Go to your Zendesk Admin Center -> Channel apps
- Click on Oapps for Viber™ -> Accounts tab -> Add account
- Paste your APP KEY
- Click Save
Follow the full guide Help Center.
Need Help?
Experiencing issues? Contact us - we're happy to assist!
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