OAPPS Comments for YouTube

If you post product descriptions or tutorials on YouTube, you know that comments often contain valuable customer feedback. This app helps you bring that feedback into your regular customer-service workflow.

Features

• Collect customer feedback from your YouTube video content
• Route feedback to the appropriate support or marketing teams so they can categorise it, respond, or escalate if needed
• Build analytical dashboards that include YouTube comment data using Zendesk Analytics

How it works

The app scans your channels for new video comments regularly. If a customer posts a new comment, the app will create a new ticket in Zendesk. Then, your agents can label this ticket, route it, and reply to the customer via Zendesk.

About OAPPS LLC

OAPPS has been a Zendesk partner since 2015, specializing in:
- Building apps for Zendesk
- Implementing Zendesk solutions
- Data migration projects for Zendesk customers

Learn more about our work at OAPPS.io.

Support

For annual payment options or if you do not have a credit card, contact us via our help center.

💬 Contact us if you need help.
🐞 Report bugs or request features in our Help Center.

Data Handling & Privacy

• Transfers video comments between YouTube and Zendesk; no other Zendesk data accessed.
• Data stored: YouTube user identifiers (username, ID, avatar) and messages.
• Retention: messages 30 days.
• Secure backend processing; access restricted to required integration permissions.

Privacy policy