Next Matter

Resolve complex tickets faster & easier using workflow automation Design workflows for handling complex support tickets step-by-step, and resolve tickets end-to-end without manual coordination.

Trigger, track, & resolve workflows without leaving Zendesk Enable frontline agents to run, track, and resolve complex support tickets without leaving Zendesk, using the Next Matter sidebar app.

Automate SLAs for consistently amazing CX Give workflows granular deadlines, include service benchmarks, and automate notifications to keep customers & stakeholders informed at every step.

Maintain compliance & keep customer data secure Protect your customers' data end-to-end. Next Matter is a SOC II Type 2 certified solution with cloud hosting on secure, EU-based servers. Learn More

Everything you need to deal with complex tickets

Next Matter offers both UI-based automation and pro-code blocks for custom actions and integrations – endless potential to design workflows that meet your exact requirements, including:

+ Tasks and Orchestration

+ Reviews, Decisions, Approvals

+ Forms & Surveys

+ Conditional fields and actions

+ AI-parsing & email auto-creation

+ Granular Deadlines

+ Internal or External Notifications (email, SMS, chat)

+ Self-Service Portals (Customers, Suppliers, Partners)

+ Database integration

+ 100s of app integrations

+ Much more (see product features)

Want to learn more? Plenty of ways to get started:

Featured complex resolution workflows

See Zendesk & Next Matter in action