Nectar Desk is a Cloud Call Center Solution and Interactive Phone System
About Nectar Desk
Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
Nectar Desk is the Interactive Phone System and Call Center Software solution allowing SMEs to set their phone operations within 5 minutes with advanced functionality including: Autodialer, IVR, ACD, Real Time Advanced Call Analytics and a Rest Api.
Nectar Desk's Zendesk integration lets you automatically Create Zendesk tickets based on Call Activity
Call Activity includes:
- Voicemails Received
- Missed Calls
- Completed Inbound Calls
- Completed Outbound Calls
Completed Calls and Voicemail tickets will include Direct link to the recordings
If you have any inquiries about Zendesk Integration with Nectar Desk please email to [email protected]
Installation
- Make sure you have an active Nectar Desk and Zendesk account
- Locate your Zendesk API Token for authorization purposes
- Log into Nectar Desk Interface and go to Integrations section
- Activate Zendesk Integration, enter you Zendesk URL and API Token
- Select Call Activity you would like to log as a Zendesk ticket and click on Save button
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