Microsoft Outlook

To install the Zendesk add-in

• Open Office 365, and click on the Admin panel.
• In the left sidebar menu, select Admin and click Exchange.
• In the Organization section, click on add-ins.
• Click on the plus symbol and select Add from the Office Store.
• Click on Zendesk to select the add-in, then click Add.
• Return to the add-in list and double-click Zendesk Add-in.

### To configure the Zendesk add-in

• Open Outlook and select an email.
• Click the Zendesk add-in.
• Make sure the following options are selected:
• Make this add-in available to users in your organization
• Mandatory, always enabled. Users can't disable this add-in
• Go to your Outlook desktop application and click the Zendesk button on the upper-right part of the screen.
• Click Create Ticket.

### To set up the integration - Select an email that you would like to convert to a ticket - Click the Zendesk icon to open the add-in - Click the Create Ticket Button. - An error message will appear saying that the add-in has not been setup yet. - Click the Set Up Now link displayed in the error message and you will be redirected to the integration setup page. - Enter your subdomain, then click Authorize. - Complete the setup and return to Outlook - Close the add-in and reopen it again - Click the Create Ticket Button. You should see that a ticket is successfully created in