MessageBird Chat

Name: MessageBird Chat
Rating: 3 (4 reviews)
Author: MessageBird

by MessageBird

3.0 (4)

Paid

Support

Send and receive SMS and chat messages from within Zendesk

Support

View on Zendesk Marketplace

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About MessageBird Chat

Combine the power of Zendesk with MessageBird to streamline, automate and analyse your customer support. This integration enables customers to contact you on all of their favourite platforms while your agents can reply from just the one service - Zendesk.

Key features

Bring all communication channels into your Zendesk view
Supports Facebook Messenger, WeChat, Telegram, LINE and SMS
Reply to customers from within your ticket workflow
Automatically convert new conversations into tickets
Receive rich media messages from within Zendesk
See what platform a customer has contacted you on with channel avatars

What you'll need

A MessageBird account

Installation

Installation of your MessageBird app is simple. You will first need to install MessageBird into your Zendesk account. You'll then need to go to your MessageBird dashboard to configure your settings.

Follow the instructions below and your MessageBird app will be running in no time!

Login to your Zendesk account
Go to your settings and select Marketplace
Find MessageBird in the Marketplace
Click ‘Install'
Select the account for which you want to install MessageBird
The MessageBird app will appear in your App menu on the righthand side of your ticket view. At this point the app will be empty - this is expected! *Click on the ‘Connect your MessageBird account’ in the app. You will then be taken to your MessageBird dashboard. *Follow the simple instructions on the configuration page to complete your installation process.

View on Zendesk Marketplace