Macorva

Macorva seamlessly integrates with Zendesk to provide a comprehensive customer feedback experience. With Macorva, you can automatically trigger customer surveys at key stages of the resolution process, allowing you to gather real-time feedback and gauge customer sentiment. Customize our mobile-first survey templates to match your branding and goals, and gain valuable insights through real-time analytics and reporting. Macorva also monitors agent performance, tracks customer satisfaction scores, and promotes enhanced customer engagement, resulting in increased loyalty and positive referrals.

Key Features:

Seamless Integration: Macorva seamlessly fits into your existing Zendesk ticketing system and workflows. Our technology adapts to your environment, minimizing disruption to your operations.

Automated Survey Trigger: Macorva automatically sends out customer satisfaction surveys when a support ticket changes. This real-time feedback loop allows organizations to gauge customer sentiment at critical touchpoints.

Customizable Survey Templates: Tailor your surveys to match your branding and tone, and automatically generate specific questions that matter most to your organization with Radiant AI. Whether you want to measure response time, agent performance, or overall customer experience, Macorva provides the flexibility to create surveys that align with your goals.

Radiant AI® Action Planning: For every survey, Radiant AI automatically generates a unique response plan, addressing customer concerns efficiently and aiding in the refinement of your customer experience strategy.Cn Real-time Analytics: Macorva doesn't just collect feedback; it also provides real-time analytics and reporting that can be delivered automatically to your manager’s inbox. Use this data to spot customer satisfaction trends, find areas to improve, and track the impact of changes to your support process.

Weekly AI Performance Reports: Get weekly AI summaries that analyze customer comments and nuanced feedback. These reports link customer feedback to employee development plans, enabling targeted improvement.Stay informed on agent performance and developmental areas, all delivered directly to your inbox.

Enhanced Customer Engagement: Macorva's automatic surveys make customers feel heard and valued when it matters most. This timely engagement can lead to more loyalty and positive referrals.