LogRocket

LogRocket's AI-first session replay and analytics empowers software teams to deliver outstanding user experiences. Identify technical and UX issues with LogRocket's Galileo AI, quantify impact with product analytics, and watch session replays to see exactly what went wrong.

LogRocket's Zendesk integration leverages Galileo AI to watch user sessions any time a user submits a Zendesk ticket and summarizes the key moments, providing the information you need to enter a conversation with full context. All moments link to session replays, allowing you to validate user actions and understand the underlying technical context that contributed to that behavior.

The LogRocket integration allows you to:

• Automatically summarize user sessions every time a ticket is submitted
• Enter every conversation with the full context of what the user experienced
• Determine if an issue was caused by technical error, usability problems, or user error
• Send technical problems to engineering for a quick fix
• Go live with active users to walk them through their problem and resolve it on the spot.

If you’re not an existing LogRocket user, sign up for a free trial today.