Intent Detector

About this app

Turn every incoming ticket into instant clarity. Our AI Intent Detection micro-service automatically identifies the customer's contact reason the moment a ticket is created in Zendesk. Requests are intelligently categorized and routed to the right team or agent, saving valuable handling time and reducing back-and-forth. Agents immediately understand what the customer needs — leading to faster first replies and shorter resolution times.

The result? Lower wait times, higher CSAT, and more loyal customers who come back and recommend your brand. With structured, accurate intent data behind every ticket, you also unlock cleaner reporting and better business decisions. Stop guessing what customers want — start acting on it instantly.

How We Solve Customer Support Issues faster?

• Instant "Contact Reason" detection - Know what the customer is reaching out with
• Save agent time - Assign request to the appropriate person
• Decrease customer wait time - Answer tickets faster
• Increase CSAT - customer gets the attention they need faster
• Loyalize customers so they come back to buy again and tell friends and family
• Better business decisions - Have better reporting because your tickets are categorized

Customers who trust us

Data Disclosure

By using this app, you agree to our Terms of Use. Please review our data handling practices, AI usage policies, and your responsibilities at https://roca.work/intent-detector-terms before proceeding.