Illation Agent App

Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing

At illation, we grow customer confidence. In everything we do, the customer’s experience comes first. This is a principle we apply with our customers and, in turn, we help them to do the same with their own customers. CCoD assists in facilitating effective customer service in contact centres with voice functionality.

The CCoD Agent App is suitable for all contact centres that use voice, whether on-premise, hybrid or in the cloud.

CCOD APP FEATURES

1. Associate all calls with tickets. The system will automatically assign tickets for new calls, or associate calls with existing, unresolved tickets.
2. Includes all voice functionalities, such as hold, mute, transfer, conference, hang up and manual dial.
3. User can listen from the ticket to the call recording.
4. Users can access call recordings associated with tickets.
5. Auto-generated call details, such as call length before an incoming call was distributed through to an agent, can be checked by users at any time.

CCoD offers a modern, versatile contact centre solution. With all features and functionality required – all in a convenient, on-demand model that’s billed monthly according to usage.