Deliver an automation-first customer experience with Haptik
About Haptik
Haptik offers AI-powered 24/7 virtual assistants that provide quality support with faster resolution times:
• Deliver a unified customer experience from a single Zendesk Chat interface.
• Automate frontline support using multilingual AI-Chatbots.
• Focus live agents on high-value customer interactions, driving up CSAT & NPS.
• Automatically generate customer support tickets via Haptik’s seamless integration with Zendesk’s ticketing system.
Installation
- From your Zenchat Dashboard, navigate to Settings > Account > API & SDKs.
- Select 'Add API Client' and enter the client name and company.
- Contact Haptik at [email protected] to create your bot and generate your redirect URL, client ID, and client secret.
- Haptik will share the OAuth permission-granting URL. Navigate to this page and click 'Allow here'.
Zendesk Chat is now connected to your Haptik bot!
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