Powerful live chat software, built for super fast customer support
About HappyFox Chat
HappyFox Chat is a powerful live chat software for business, that helps you provide the best customer support and convert more sales. HappyFox Chat’s high-performance technology stack is built ground-up for ultra-fast performance. HappyFox Chat offers an amazing user experience and integrates with third party apps that you already use.
To get started, create a HappyFox Chat account.
With Zendesk integration:
- View past tickets created for your website visitor, right inside the chat dashboard. No more shuffling between tabs.
- Track chats initiated by your visitors as tickets automatically.
- Configure the category and priority of the tickets. If you miss a chat or receive a message, you can mark those tickets alone with a critical priority, let your support team look into it immediately
Features:
- Unlimited Concurrent Chats
- Proactive Chats
- Monitor Chats
- Reports
- Chat Widget Customization
- Ratings and feedback for chat
- Triggered chats
- Canned Responses
- Integration with 30+ popular apps like Slack, Salesforce, Shopify, Zendesk and more
- Desktop and mobile apps
- JavaScript SDK for customizing chat widget
Installation
To get started, create a HappyFox Chat account. If you are already having an account, then just sign in to your HappyFox Chat account.
Follow these steps to enable Zendesk integration or click here [https://happyfox.wistia.com/medias/a8f1o0gjov] for the video tutorial:
- Login to HappyFox Chat and go to "Apps" tab.
- Click on the “Helpdesk” category and click on the “Zendesk” tile
- Click on the “Install” button
- Enter your Zendesk account name and click on “Connect” button
- You will be asked to enter Zendesk Username and password for authentication
- You can customise the ticket group and priority for the tickets to be created.
- Click on “Update Settings” and, voila, you are done.
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