Work with Hantera side-by-side inside Zendesk Support
About Hantera
Hantera is an order management system for businesses of all sizes, providing a flexible platform to streamline order processes. Its dynamic model and graph search interface enable customer service agents to manage workflows efficiently. The user-friendly interface supports multitasking, while automation features and real-time integration help teams reduce manual tasks and focus on service.
Hantera for Zendesk Support allows your agents to help customers where they are already communicating with them - inside Zendesk Support. This significantly reduce the time to resolution per ticket and increases agent satisfaction.
With Hantera for Zendesk Support you can:
- Access your Hantera workspace from within Zendesk Support main navigation
- Access Hantera notifications from Zendesk toolbar
Installation
This app requires an external Hantera installation. If you are currently not running Hantera, please go to www.hantera.io and apply for an account.
Getting started
- Sign in to your Zendesk Support and locate Admin Center under the Zendesk Products menu in the upper right corner.
- Expand Apps and integrations and click on Zendesk Support apps.
- Click on Marketplace.
- Locate the Hantera app.
- Click on Install.
- During the installation step, you may optionally give the app a title and configure restrictions on who can access the app. You can leave these values as default if you're not sure what to set.
- Put your Hantera hostname or domain in the field Hantera Domain. This is the same you're using when logging in to the Hantera Portal.
- Click Install.
Once installed, you can access Hantera from Zendesk's main navigation. Each user will be met with a Sign-in button on first try. Simply click the button and sign-in using your regular Hantera credentials.
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