gominga Review Manager

gominga (powered by zenloop) simplifies the way you monitor & reply to reviews & questions for your products, mobile apps, brand webshops and locations

Watch our company video to see what gominga and online review management is all about!

Manage reviews and questions from +125 online platforms and review sites in one single application. As soon as your monitoring scope has been setup with gominga, you will start receiving reviews and questions from sources such as Amazon, Bazaarvoice, Google My Business, Apple App Store, Google Play Store, Trustpilot and many more.

You can work from within the Zendesk interface and reply directly to your customer on Amazon, Google, etc.! Each review or question is automatically transformed into a Zendesk ticket, which customer service agents can work on.

We deliver all relevant data points such as platform, star rating etc. as optional custom fields into Zendesk. This allows an efficient workflow management for your teams.

Check it out on Zendesk technical integration and contact us.

With gominga your reply-to-review routine will be as efficient as never before.

Zendesk app from gominga helps you:

• Receive all new reviews directly into your Zendesk
• Reply to all new questions directly in your Zendesk
• Use our custom fields: star rating, product, category, platform, location,...
• Assign new tickets to the right people
• Reply to reviews and questions without leaving your Zendesk app
• Keep the history of all the changes

gominga, your one-stop-shop for ratings, reviews and questions across all relevant global online platforms:

• Product platforms such as Amazon but also retailers or brand webshops using Bazaarvoice
• Mobile app platforms such as Apple App Store and Google Play Store
• Location platforms such as Google My Business
• Websites using Trustpilot or Trusted Shops

Data Handling & Privacy

This app accesses the following Zendesk data:

• Tickets: Creates and updates Zendesk tickets from reviews and questions imported via gominga.
• Custom Fields: Creates optional custom ticket fields (e.g. star rating, platform, product, category, location) to enrich ticket data. All data is transmitted securely over HTTPS. Zendesk API tokens are stored encrypted (AES-256) and are only used to sync review data between gominga and your Zendesk instance. No Zendesk data is shared with third parties.

For full details, see our Privacy Policy.