Examinare Follow Up Surveys Integration
About Follow Up Surveys
Examinare's integration enables you as a customer of Zendesk and Examinare to send out automatic follow-up Surveys. Examinare will scan your database every 24 hours for newly closed tickets.
By sending a Service Assessment Survey on every Support request you can easily track what your customers really think about your feedback handling. The Zendesk integration is a ”set and forget” functionality that will make your follow up tasks easier.
In Examinare all your customers’ information are safe and we do not store any company data other than the necessary contact details.
Installation
- Create your Feedback Survey in Examinare and publish as Private or Private Anonymous Survey.
- Go to your Examinare Account and click on Integrations.
- Navigate to Zendesk Integration.
- Choose your Feedback Survey already created in your Examinare Account (From step 1).
- Add your Zendesk API information according to the steps.
- Your feedback routine is now all set. For security reasons you can not edit / see API Information after save.
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