Flow

Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing

Flow for Zendesk increases your agents efficiency by integrating Flow services directly into Zendesk. Flow for Zendesk allows your agents to focus on the conversation and not the tools; get the features, information and automation you need inside Zendesk to be more productive and provide an excellent customer experience

Key benefits:

• Excellent customer experience. Flow for Zendesk displays essential customer information before the interaction even begins, enabling a personalized and well informed customer interaction.
• Focus on the conversation. With Flow for Zendesk agents no longer need to switch between applications during an interaction to use the features required to provide an excellent customer experience.
• Efficient and empowered agents. Flow for Zendesk removes a lot of the error prone and boring manual input required to keep data consistent and conversations coherent over time, offering a more efficient workday with much less frustration.

Key features:

• Receive or make calls (including click to dial) inside Zendesk without having to install a separate app.
• Create a contact for a previously unknown caller with a click.
• Complete softphone capabilities such as call transfer, mute, put on hold etc. inside Zendesk.
• Contact popup with related information displayed for all calls with a number matching a contact record in Zendesk.
• Navigate to contact information and related information with a click.
• See colleagues line (presence) and profile status.
• Manage availability and queue membership.
• View live queue statistics, monitor current queue calls and view queue call history.
• View call history and listen to recorded calls and voicemails.
• Other integrations, such as bankId, queue caller id, custom URL-pop on answer etc. work seamlessly inside Zendesk.