Flint AI Assistant

Name: Flint AI Assistant
Author: ROCA Tools

by ROCA Tools

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AI-powered knowledge assistant that resolves tickets using your help center data

Support

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About Flint AI Assistant

About ROCA Tools

ROCA Tools builds intelligent support automation that works inside the tools your team already uses. Our mission is to help support organizations resolve customer issues faster without sacrificing quality.

What Flint AI Assistant Does

Flint AI Assistant is a native Zendesk Support app that gives your agents an AI-powered copilot directly inside the ticket sidebar. It reads your help center articles, uploaded PDFs, and connected knowledge sources, then drafts accurate, context-aware replies grounded in your actual documentation — not generic web results.

Chat with your knowledge base in real time Open any ticket and ask Flint a question. It retrieves the most relevant articles from your indexed help center using semantic search (RAG) and synthesizes a clear, citable answer in seconds. Responses stream in real time so agents never wait for a loading spinner.

Connect multiple knowledge sources Index one or more Zendesk Help Centers, upload internal PDFs, connect Intercom help centers. Flint searches across all of them in a single query.

Automate first responses with webhooks Set up a Zendesk trigger and webhook so Flint analyzes and drafts a response the moment a ticket arrives — before any agent opens it. Customers get fast acknowledgment; agents get a pre-drafted answer to review.

Choose your AI model Select frontier models from OpenAI, Gemini. Adjust temperature and token limits per conversation to match your quality and cost targets.

Manage prompts with version history Edit the system prompt that shapes Flint's personality and accuracy. Every change is versioned so you can compare diffs, roll back, or activate a previous version instantly.

Track usage per agent An admin-only analytics dashboard shows daily token consumption broken down by agent, with date-range filters and visual charts. Monitor adoption and costs in one place.

Built-in billing and subscription management Subscribe, upgrade, or manage your plan without leaving Zendesk. Usage meters and plan badges display right in the header so you always know where you stand.

Key Features

Native Zendesk sidebar — no browser extensions or external tabs
Retrieval-Augmented Generation (RAG) over your own documentation
Multi-source indexing: Zendesk Help Center, PDF, Intercom, MCP servers
Real-time streaming responses via Server-Sent Events
Webhook-driven auto-response on new tickets
Model-agnostic: OpenAI, Gemini, and more to come
Prompt versioning with inline diff viewer
Per-agent usage analytics with visual charts
Stripe-powered in-app subscription management
Secure JWT authentication with tenant isolation

Security & Privacy

Flint does not store API tokens on the client. All requests are authenticated with JWTs validated on every call. Conversations are scoped to your Zendesk subdomain and ticket IDs, ensuring full tenant isolation.

Installation

Getting Started with Flint AI Assistant

Step 1 — Install the app Click the "Install" button on this page. Select the Zendesk Support account where you want to add Flint, then confirm the installation.

Step 2 — Open the app Navigate to any ticket in Zendesk Support. You will see the Flint AI Assistant icon in the left sidebar navigation bar. Click it to open the admin panel. The chat interface also appears in the right-hand ticket sidebar.

Step 3 — Authenticate On first launch, Flint will prompt you to authorize the app. Click "Authorize" and follow the OAuth flow. This grants Flint read access to your Help Center content for indexing.

Step 4 — Connect a knowledge source Go to the Data Stores tab in the left sidebar and click "Add Source." Enter your Zendesk Help Center subdomain (e.g., yourcompany). Flint will verify connectivity, display article and category counts, then begin indexing. You can also upload PDFs or connect help centers from the same screen.

Step 5 — Test responses Switch to the Chat tab. Select a thread or start a new one, type your question, and Flint will respond using your indexed knowledge base. Responses stream in real time.

Step 6 — Set up automated responses Go to the Triggers tab. Flint will automatically create a webhook in your Zendesk instance. Then create a Zendesk trigger (Admin > Objects and rules > Triggers) that fires on new ticket creation and sends a notification to the Flint webhook. New tickets will receive an AI-drafted response automatically.

Step 7 — Customize the AI Go to the Agent tab to change the AI model, adjust temperature and token limits, or edit the system prompt. All prompt changes are versioned so you can roll back at any time.

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