Create incidents and receive incident status updates within Zendesk
About FireHydrant
FireHydrant's Zendesk Integration
Support teams are often the first line for identifying and managing customer communications for customers impacted by an incident. FireHydrant's Zendesk integration allows support staff to create FireHydrant incidents and link existing incidents to support tickets directly from Zendesk. FireHydrant incident status updates are automatically posted back to linked Zendesk support tickets as internal notes, streamlining incident communications.
FireHydrant's Zendesk integration requires a FireHydrant Enterprise tier account. For details on installation, please refer to the following FireHydrant knowledgebase articles:
About FireHydrant
FireHydrant is an incident management platform that provides automation, process compliance, and traceability, integrating the tools you already use today, like Zendesk. Learn more about the platform on our website. For more information on how FireHydrant uses your data, please view our privacy policy.
Installation
If you're not a FireHydrant customer and you're interested in finding out more on how FireHydrant can benefit your business, please visit firehydrant.com.
Getting started
For a more in-depth installation and configuration instruction, please visit Integrating with Zendesk.
- Click the Install button above (on this page) to install the FireHydrant Zendesk app in your Zendesk account.
- As an owner of your FireHydrant Organization go to Bots Page and setup a bot token for use with the app.
- Enter your FireHydrant Bot token in the Bot token field.
- Proceed to a ticket and view the sidebar FireHydrant app. If you greeted with a screen to install the integration please click the link and do so.
That’s it! You'll now find the FireHydrant Zendesk app in your Zendesk sidebar when you open a ticket.
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