eZSend One

This App will require you to have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help.

The eZSend One app, developed by Eteg Technology, integrates directly with your WhatsApp numbers available in Zendesk to send WhatsApp notifications. Send proactive messages directly from Zendesk profile or ticket and interact with your customers quickly and efficiently.

Transform the way you interact with your customers on WhatsApp through Zendesk with eZSend One!

• Send proactive notifications from WhatsApp directly through Zendesk's native channel, from user profiles or tickets.
• Customize notification sending using placeholders provided by the WhatsApp Template.
• Integrate multiple WhatsApp numbers flexibly.
• Restrict app access by user or group function.

How eZSend One Works:

• From the Zendesk profile of the customer or a ticket from the native WhatsApp channel, the app is enabled by listing the available templates.
• If there is no ticket linked to the customer's number, a new ticket is created and automatically assigned to the agent who sent the notification.
• In the case of an existing ticket, the sent notification is kept in the same ticket.

Simplify your customer support and elevate your experience to the next level with eZSend One!