Customer Service Automation Platform
About DigitalGenius
DigitalGenius is the AI platform that puts your customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers. The DigitalGenius AI platform is used by KLM Royal Dutch Airlines, The Perfume Shop, Air France and other forward-looking businesses to drive conversational process automation through the use of deep learning.
DigitalGenius for Support
Helps your customer support team use their time more effectively by automatically filling tags, suggesting macros and automating answers to common customer inquiries.
Put your customer support on autopilot by using AI that connects your customer conversations with the back-end processes that resolve them. Our proprietary Conversational Process Automation allows repetitive customer queries such as refund requests, order status inquiries and many more to be resolved in full, by connecting our platform to third-party systems via APIs.
Available in more than 15 languages, including English, Spanish, French, German, Chinese, Japanese, Portuguese, Finnish, Korean and more.
Enhanced reporting and analytics via our Control Center.
Installation
To install DigitalGenius inside Zendesk Support, please reach out and ask to talk with our sales team.
Similar Apps
Zendesk for TikTok Shop
TikTok Shop
Connect your TikTok Shop with Zendesk Support.
SnapCall Visual AI
SnapCall
Capture videos, images, PDFs and turn them into actionable evidence
Stylo Assist
Stylo
Empower your agents. Automate the repetitive.
Kaizo
Kaizo
AI powerhouse for Quality Assurance (QA), performance insights and management
Merge Duplicate Tickets
Swifteq
Merge tickets automatically using your own criteria.
LMS Conversation Simulator
Zendesk Labs
Create tailored training scenarios for agents with the LMS app by Zendesk Labs.
