Diabolocom CTI for Support

Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more here

Diabolocom streamlines millions of customer journeys for companies of all sizes in over 60 countries.

Recognized for seamless integration with IT systems, including major CRMs, Diabolocom's open architecture and web services stand out. Diabolocom empowers Customer Service with strategic tools to manage interactions across all channels (voice, email, SMS, etc.) and boost KPIs like Average Resolution Time, First Response Rate, and NPS.

Enhance real-time contact cards and object displays:

Instant screen pop-ups of relevant Zendesk objects aligned with your business processes for a seamless agent experience.

Use Zendesk data to optimize customer experience:

Offer self-service, skills-based routing, and reduced customer wait times. Manage outbound campaigns (predictive, progressive, preview) with advanced targeting rules to improve customer reachability.

Comprehensive call logging and advanced reporting:

Automatically log and record calls in Zendesk and trigger post-call workflows like email, SMS, or callbacks. Track performance with real-time supervision, customizable wallboards, and detailed statistical reports.