All the important information about your customers in one place.
About DanDomain and SmartWeb by Proventic
NB: This app only works with SmartWeb and the new DanDomain Webshop. It does not work with DanDomain Webshop Classic! Read about the new webshop and how to upgrade here.
View DanDomain/SmartWeb orders without leaving the ticket
With The DanDomain/SmartWeb app your agents will have a clear overview of the customers info and all past and current orders including order lines and total amounts. By providing your agents with the right tools you give them the opportunity to take action on the gathered insights. The unified workspace makes it easy for your agents to provide efficient and contextual customer support.
- Automatically shows all customer orders based on their email
- Easy access to all relevant customer information
- Clear overview of each customer
- Contextual and rich conversations
- Improved response time
Requirements
A webshop/e-commerce created with SmartWeb or the new DanDomain Webshop. Not DanDomain Webshop Classic! Please read the "How to install" instructions about how to connect your webshop with the app.
Any questions or feedback?
Please feel free to contact us on [email protected]. You can make feature requests on our community pages. Any feedback is greatly appreciated.
Proventic is not affiliated with DanDomain/SmartWeb.
Installation
NB: If your provider is DanDomain, make sure your webshop system is not DanDomain Classic. This app only works with the new DanDomain Webshop.
How to install
To set up the integration you need administrator permissions in both DanDomain / SmartWeb webshop and Zendesk Support. Before you install this app you need to enable API access in your webshop settings and create an API user.
Follow the steps and screenshots described here: webshop-help.dandomain.dk/integration-via-api Now you are ready to install this app!
Click Free trial / Buy to install this app.
Enter the username and password of the API user of your DanDomain / SmartWeb webshop that you created in step 1.
Check the checkbox below the password field, if your webshop provider is SmartWeb. Leave the box unchecked, if your provider is DanDomain.
Decide whether or not to limit access for this app for specific roles and groups.
Finally click on the Install button and enjoy the benefits of having easy access to your customer information in Zendesk.
Similar Apps
Shopify for Zendesk
Zendesk
Display customer and order details from Shopify
Salesforce
Zendesk
Easily act with a unified view of the customer across Sales and Service
Sell app for Support
Zendesk
Unify sales and support.
ChannelReply
ChannelReply
Link Amazon, eBay, Etsy, Shopify, Walmart, Back Market & Newegg with Zendesk
Proactive Campaigns
Growthdot
Email campaigns to reach your customer list and follow up on mail performance.
Mailchimp Campaign
Zendesk
Send email campaigns directly from Zendesk Support using Mailchimp.
