D3x AI Agent

D3x is an AI-powered hospitality platform that helps hotels automate guest communication and drive direct bookings. Trusted by hospitality businesses worldwide, D3x combines property-specific knowledge with advanced AI to deliver accurate, on-brand responses. Learn more at d3x.ai.

What This App Does

The D3x AI Agent integrates directly into the Zendesk ticket editor. A button appears in the Zendesk ticket editor. When clicked, the app reads the guest's latest message and conversation history, then generates a context-aware draft reply using your property's own knowledge base — trained on your specific business data, policies, and brand voice. The generated draft is inserted into the ticket reply editor for the agent to review, edit, and send.

Key Benefits

• Faster response times — AI-generated draft replies reduce agent workload

• Personalized responses — Replies are based on your hospitality business data and brand voice

• Improved guest satisfaction — Consistent, accurate, and professional communications

• Easy onboarding — No complex setup required beyond a D3x platform subscription

Data Handling & Privacy

This app accesses the following data from your Zendesk account to generate AI-powered draft responses:

• Ticket subject and comments (including full conversation history)

• Ticket requester email address

• Zendesk account subdomain

• Current agent's signature (if configured)

This data is sent to D3x's secure API for processing and is stored to improve response quality and for analytics purposes. Customer data is not shared with unauthorized third parties. For full details on how we handle and protect your data, see our Privacy Policy.