Customer engagement tool for personalized outbound messaging
About CXBOX Hub
CXBOX Hub is developed by Demeter ICT and it is a comprehensive platform designed to streamline customer engagement for businesses across all social media channels.
CXBOX Hub Features:
Real-time conversations with customers across all channels.
Seamless customer experience with switchboard management.
Efficiently to create the segmentation for target user groups.
Deliver personalized outbound campaigns into multiple social channels.
Analyze outbound campaign and user engagement insights.
Requirements:
CXBOX Hub is required Sunshine Conversation license in your Zendesk account. Sunshine Conversation will be included if you are using Zendesk's Suite Professional or Suite Enterprise. Feel free to reach your Zendesk representative out if you would like to purchase Sunshine Conversation license.
Please visit to our website at https://www.cxbox.io/cxbox-hub/ to explore more about CXBOX Hub.
Changelog:
https://support.cxbox.io/hc/en-us/articles/49517904146585-Version-2-1
Installation
Install CXBOX Hub in your Zendesk account.
Sign up an account at https://hub.cxbox.io
Click the confirmation link that has been sent to your email address.
Login into CXBOX Hub admin dashboard at https://hub.cxbox.io
Select the CXBOX plan that suit with your business.
Integrate with Sunshine Conversation API.
Integrate with your Zendesk account.
Integrate with your social media channels such as Facebook, Line, WhatsApp, etc.
Add the keywords to switch the platform from Zendesk to CXBOX Hub and CXBOX Hub to Zendesk or bot.
After finishing all of the steps, you are ready to use CXBOX Hub.
If you need some assistance, feel free to reach out to our support team at https://support.cxbox.io/hc/en-us/requests/new.
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