Zowie Diagnostics is a first-of-its-kind tool that analyzes past help desk data to provide actionable insights into your customer service. Our cutting-edge technology helps identify your most serious challenges. In turn, it'll equip you to make informed decisions that improve the customer experience. Connect easily and run your diagnosis for free.

Put your challenges in the spotlight

Long waiting times. Endless backlogs. Increased future costs. To solve your customer service challenges, start with identifying them. Zowie Diagnostics will help you capture the state of your customer support desk to drive better decisions.

Find out what’s holding you back

Zowie Diagnostics identifies all repetitive questions and offers an in-depth look into your automation potential.

Benefits

1. Learn more about your vital metrics like resolution time, first response time, cost per ticket, and more.
2. Understand the agent's perspective. Learn about morning ticket backlogs and daily ticket rates.
3. Reveal your automation potential. Learn which repetitive questions can be deflected tomorrow.
4. See your predicted growth. Understand the challenges that come with it.

Zowie Diagnostics is not an automation tool. If you’d like an automation solution for repetitive questions, please consider Zowie for Chat or Zowie for Support, both available on Zendesk Marketplace.