commercetools by neteleven

Name: commercetools by neteleven
Author: neteleven

by neteleven

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Support

eCommerce support for Zendesk

Support

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About commercetools by neteleven

About neteleven

neteleven is a certified zendesk and commercetools partner. Our team offers a wide range of expertise in the customer service sector combined with in-depth product knowledge, so that you can offer your customers a differentiated experience. From analysis and consulting to implementation – we ensure that your customers feel optimally looked after.

What this integration does well

This app seamlessly integrates your commercetools store with Zendesk, providing support agents with a comprehensive view of customer orders directly within the ticket sidebar. Key benefits include:

Real-time Order Visibility: Access up-to-date order details, including status, shipping information, and billing data, without leaving Zendesk.
Increased Efficiency: Eliminate the need for agents to switch between multiple tabs or systems, significantly reducing response times.
Enhanced Accuracy: Direct access to commercetools data ensures agents have the most reliable information to resolve customer inquiries.
Improved Customer Experience: Faster, more informed responses lead to higher customer satisfaction and loyalty.

Data Disclosures & Privacy

Your data security and privacy are our top priorities. This integration acts as a bridge between Zendesk and commercetools, ensuring that sensitive customer information is handled securely.

Data Handling: The app retrieves order and customer data from commercetools via secure API calls. No customer data is stored permanently within the app itself beyond the current session required for display.
Security: The commercetools API Key is saved using Zendesk Secure Settings and obfuscated by the Zendesk Proxy Server

Installation

Step-by-Step Guide to Installing commercetools by neteleven

Step 1: Get Your Commercetools API Credentials

Go to the Commercetools Merchant Center:

Open Merchant Center and log in if required.

Find your credentials:

Under Settings > Developer settings, create an API client if you don't have one yet.

Copy your credentials:

Copy the client_Id and secret for later use.

Step 2: Collect Your Commercetools Project Information

Project Key:

In Merchant Center, go to Settings > Project settings.
Locate and copy your Project key (this will be used as projectKey).

API / Auth URLs (Region / Cloud Selection):

Determine which Commercetools region your project is running in (e.g. Europe, US, Australia).
Based on your region, note the matching Auth URL and API URL:
- Europe (GCP)
  - Auth URL: https://auth.europe-west1.gcp.commercetools.com
  - API URL: https://api.europe-west1.gcp.commercetools.com
- Europe (AWS)
  - Auth URL: https://auth.eu-central-1.aws.commercetools.com
  - API URL: https://api.eu-central-1.aws.commercetools.com
- US (GCP)
  - Auth URL: https://auth.us-central1.gcp.commercetools.com
  - API URL: https://api.us-central1.gcp.commercetools.com
- US (AWS)
  - Auth URL: https://auth.us-east-2.aws.commercetools.com
  - API URL: https://api.us-east-2.aws.commercetools.com
- Australia (GCP)
  - Auth URL: https://auth.australia-southeast1.gcp.commercetools.com
  - API URL: https://api.australia-southeast1.gcp.commercetools.com

Step 3: Install commercetools by neteleven

Install the app:

Start the installation from the Zendesk Marketplace and follow the on-screen instructions.

Enter your configuration values when prompted:

clientId: Paste your Commercetools client_Id.
clientSecret: Paste your Commercetools secret.
authUrl: Paste the Auth URL that matches your Commercetools region (see Step 2).
apiUrl: Paste the API URL that matches your Commercetools region (see Step 2).
projectKey: Paste your Commercetools Project key.

Step 4: Finish and Test the Integration

Complete the installation wizard.
Open a ticket that contains a customer email address which exists in your Commercetools orders.
The sidebar app should display the customer's latest orders.
If you see an authentication error, verify clientId, clientSecret, authUrl, apiUrl, and projectKey and try again.

View on Zendesk Marketplace