commercetools by agnoStack

Name: commercetools by agnoStack
Author: agnoStack

by agnoStack

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Support

eCommerce Support for Zendesk

Support

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About commercetools by agnoStack

commercetools support for Zendesk

agnoStack™ commercetools Support is THE leading commercetools integration app for Zendesk. The only true enterprise integration for commercetools - rated one of the Top Zendesk Apps!

No more shuffling between apps. agnoStack™ now makes it possible to Search, Modify and Create Orders and Access Real-time Commerce, Shipping and Payment Data directly inside Zendesk. NOW includes AI for Commerce making AI so simple it feels like magic!

For step-by-step instructions on how to configure the application, please see our Onboarding FAQs.

CORE FEATURES

commercetools by agnoStack™_ is the powerhouse app retailers have been waiting for, loaded with industry-leading tools to turn your customer service team into SuperAgents.

Customer order history*

Allow agents to instantly view historical customer orders as soon as they open a ticket. Never keep your customers waiting again.

Order basics/details*

Get basic order details as well as line items, real-time shipping updates, and payment transactions. No more bouncing between apps to find what you need.

Order search/filter/sort/lookup*

Your agents can perform lightning fast, real-time searching, sorting and filtering to rapidly locate exactly what your Customer needs support with.

Pin ticket order*

Agents can pin an Order to a Ticket to ensure details are immediately available when it is moved between agents or is re-opened.

Refunds Processing*

Allow agents to process full, item-level and partial refunds (platform dependant).

Advanced Macros*

Quickly build re-usable replies containing real-time data from your commerce, shipping and payment platforms.

Customer Insights*

Surface additional data from third-party marketing automation platforms directly inside of our Order and Customer Detail screens.

* Denotes Paid Features. Detailed pricing and tiers can be found at agnostack.com/pricing.

Privacy: agnostack.com/privacy Terms: agnostack.com/terms Support: [email protected]

Customers always first, including ours

Always Optimizing

We have a ton of features on our roadmap and look forward to continually improving your support experience!

Learn More

Learn more about agnoStack™ at agnostack.com. See all of our eCommerce apps.

Give us 30 minutes and we'll blow your business' mind. Schedule a demo today.

"agnoStack™ Omni-Channel Commerce" now available for: Shopify, BigCommerce, commercetools, Magento 2/Adobe Commerce Cloud, Magento 1, Elastic Path, and WooCommerce at: agnoStack Omni-Channel Commerce!

Installation

For step-by-step instructions on how to configure the application, please see our Onboarding FAQs.

If you have an existing Zendesk custom field used to store Order IDs, please enter it in the Order ID Field (not required).

Once you install the base application, open any new or existing ticket and you will then go through several screens to complete and activate your Configuration.

You will first be prompted to enter corresponding commercetools configuration fields required for each platform.

After entering your configuration data, you will be able to select your Subscription Tier and any additional options. As an Administrator, you can upgrade/downgrade your tier any time.

You'll get a confirmation screen before you Activate and then should be all set (please note, activation can take a few moments)!

If you have any issues/questions, please contact us at [email protected].

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