Blitzz helps you provide Remote Support to your customers using features like Cobrowse, Screenshare and Live Video integrated directly within apps you already use.

Blitzz Cobrowse for Zendesk integrates right inside your Zendesk interface and allows you to instantly see what your customers see on your website or Mobile App in real time and guide them if they need help filling out a form or completing an order.

Benefits:

• Single-click cobrowse
• Session Replay
• Enterprise Grade Security
• Computer and Mobile Co-browse
• No App required
• And More…

Use Cases:

• Banking: Simplify account management, loan applications, and transactions through guided assistance.
• Insurance: Accelerate policy selection, streamline claims processing, and seamlessly verify documents.
• Telecom: Streamline service selection, plan comparisons, and device support through real-time guidance and collaboration.
• Retail: Elevate your shopping experience with co-browsing for product recommendations and expert assistance.
• Utilities: Enhance support by utilizing co-browsing for guided billing inquiries, outage reports, and service requests.
• Travel & Hospitality: Enhance support by utilizing co-browsing for guided billing inquiries, outage reports, and service requests.

Start your free trial here.

Privacy Notice:

Data Accessed:

• Agent email address and name - for authentication with Blitzz services
• Ticket tags - to identify devices associated with the current ticket

Data Used:

• Agent credentials are transmitted to Blitzz servers to authenticate and establish cobrowsing sessions

For more details: Privacy Policy