All the features of the previous version but improved and with a major upgrade! 🚀

1️⃣ Integration with Zendesk's knowledge base: The responses provided by the app now include information extracted directly from Zendesk's knowledge base, enhancing the relevance and accuracy of the answers.

2️⃣ Improved response formatting: Responses are now more readable thanks to better formatting, which includes line breaks, bullet points, and other elements for clear presentation.

3️⃣ Language management: Responses are generated and manipulated in the language set in the profile of the connected agent, making the interaction more natural and smooth. In the following example, the agent's profile language is Italian and the end user's language is English.

4️⃣ One-click translation: At the end of the process, it is possible to translate the response into the customer's language with a single click, greatly simplifying multilingual communication. In the following example, the agent's profile language is Italian and the end user's language is English.

5️⃣ On-demand knowledge base update: The customer can update the knowledge base information at any time via a dedicated button (even if the Zendesk instance has more than one brand), useful whenever an article is modified or added. This helps keep costs down and limit calls to ChatGPT.

For any information on costs or to request a demo (without obligation), you can contact us at this form 🚀