Multilingual Support 🌐

ChatGPT Assistant offers support in multiple languages: Italian (it), English (en), Spanish (es), French (fr), German (de), Japanese (ja), Russian (ru), Portuguese (pt), Arabic (ar), Dutch (nl)

Basic and advanced Modes for Enhanced Support 🛠️

• Basic Mode: We provide an overview of the open ticket, allowing agents to quickly understand the subject of the request.
• Advanced Mode: This mode offers complete control over the selection of comments within the ticket. Agents can choose to use all comments or specific ones, providing a more detailed context. With the advanced version of ChatGPT Assistant, the following actions are possible:

1️⃣ Summarize the ticket: Agents can extract a concise summary of the selected ticket's content. 2️⃣ Suggest a ready-made response to the agent for the customer: Based on the ticket's context, ChatGPT can suggest predefined and suitable responses for the customer. 3️⃣ Check the sentiment: The AI can analyze the sentiment of selected comments, providing information about the emotional tone. 4️⃣ Text-based commands to ChatGPT: Agents can communicate with ChatGPT through free text, guiding it to obtain specific responses or perform certain actions.

Comments widget 📊

• The comments widget is always present in both modes. It provides the following features:

1️⃣ Sentiment check of the comment: Analyzes and displays the sentiment associated with comment.

2️⃣ Summarize comment: Summarizes the comment for quick understanding.

3️⃣ Spelling check of the comment: Detects and corrects any spelling errors.

4️⃣ Rephrase comment: Reformulate the comment making sure to maintain an appropriate tone.

With ChatGPT Assistant, we provide agents with the tools to efficiently and personalized manage customer support 🚀