Use Zendesk tickets as evidence in automated chargeback responses
About Chargeflow
Chargeflow for Zendesk
Use customer conversations as dispute evidence to automate chargeback responses. Chargeflow ingests tickets and attachments from Zendesk to build reason-code aligned evidence and improve win rate.
- Ingests ticket subject, comments, and attachments into Chargeflow
- Maps tickets to related orders, payments, and customers
- Generates reason‑code‑specific evidence bundles for disputes and inquiries
- Control automation submission within Chargeflow
How it works
Chargeflow securely reads Zendesk tickets, normalizes content, and associates it with orders and payments. When a dispute or inquiry opens, Chargeflow compiles relevant ticket history and files into compelling evidence that drives win rates.
Requirements
- Chargeflow account with Admin access
- Zendesk Support admin permissions
Start here: Connect Chargeflow and Zendesk.
All data handling follows Chargeflow’s published Privacy & Terms of Service policies: https://www.chargeflow.io/terms-of-service#privacy
Installation
- Open Connect Chargeflow and Zendesk: http://app.chargeflow.io/integrations?integration=zendesk.
- Sign in to Chargeflow (or create an account).
- Authorize Zendesk when prompted.
Help: [email protected]
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