Certainly AI Agent for Support

Meet Certainly, agentic AI for Zendesk that turns support into outcomes, not flowcharts.

Automate conversations across chat, email, and social messaging, keep one brand voice, and connect journeys that span the systems behind the scenes.

What you get

• Automated handling, triage, resolution, 24/7
• Omnichannel coverage, one experience across Zendesk channels
• Agent co pilot, suggested replies, next best steps, faster wrap up
• Smart handover with enrichment, tags, fields, summaries
• Journeys that reach into your stack, orders, payments, CRM, logistics
• Intelligent reporting, qualitative insights, not just numbers

Agentic AI, built for real work

• Stop mapping every path.
• Set the goal, add guardrails, and let the agent find the route.
• Connect your LLM of choice, stay model agnostic.
• Chain actions across APIs to complete multi step requests, like tracking, changes, refunds, updates.
  

Create agents in plain English - Describe the job, Certainly builds the agent in minutes. - Publish to Zendesk Messaging, then refine as you learn.

Book a demo

Get a fast, inspiring walkthrough and see how agentic automation could work in your Zendesk setup. Contact, [email protected]

Data disclosure

Certainly accesses Zendesk Messaging conversation content and metadata, plus any ticket data you choose to pass during handover, such as requester details, tags, and field values. This data is used only to deliver the features you configure for your Zendesk account, and we follow data minimisation principles.

We store configuration plus limited operational logs and analytics for service delivery, reporting, and performance improvements within your account. We retain data only as long as needed for these purposes and delete it when no longer required or on request, see our DPA.

Data is shared only to run the service, with Zendesk, our hosting sub processors, and any LLM provider you configure, solely to generate responses for your account. We do not disclose Zendesk API Data to other parties unless you authorise it.

Certainly does not use Zendesk API Data to train general purpose AI models. We do not support bulk export or scraping, and we do not maintain independent long term archives beyond the limited logs needed for the service.

We protect data integrity and apply standard security controls, and we cooperate with Zendesk security assessments as required. You control deployment and are responsible for any end user notices or consents required for your use case. Use is subject to applicable geographic, sanctions, and export control laws.

Learn more, DPA https://www.certainly.io/dpa , Privacy https://www.certainly.io/privacy