Centribal Platform is a conversational tool for creating, managing and training bots.
About Centribal Platform
What is the Centribal Platform?
The Centribal Platform is a conversational tool for creating, managing and training bots, which integrates with your customers' favorite channels and ticketing tools, to offer complete traceability and an excellent customer experience.
We present the Centribal Platform in 1 minute in the following video.
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How do Zendesk and the Centribal Platform work?
The Centribal Platform offers companies self-management of all tasks that are directly related to dealing with the client, from the same tool. In addition, thanks to its connection with Zendesk support and Zendesk chat, it offers the possibility of incorporating agents into conversations, keeping track of them and offering full traceability.
Installation
Installation process
The installation process is simple and takes less than a minute, no coding skill is required to install and use Centribal Platform. You just have to follow these steps:
Step 1 Create your account on Centribal Plataform.
Step 2 After signing up, you will be redirected to the staging page where you have to fill information like Project Name, create intents, create web chat interface.
Step 3 Create the Zendesk Support integration adding the Zendesk subdomain, the administrator e-mail and a valid API Token.
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