Receive and respond to tickets via SMS
About Burst SMS
Receive enquiries and respond to Zendesk support tickets via SMS. Allow your customers to contact you on the go from anywhere. Setting up our Zendesk integration is very easy with our simple URL based connections.
√ Allow your customers to send enquiries via SMS √ Reply to tickets and have updates sent back to them as SMS √ Append text to inbound messages for tagging
How the Burst SMS Zendesk Integration works: http://support.burstsms.com/hc/en-us/articles/206376156
Installation
Detailed step by step setup instructions available here: http://support.burstsms.com/hc/en-us/articles/202401918-Zendesk-Integration-Receive-and-respond-to-tickets-via-SMS
If you require assistance please contact Burst SMS Support
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